One of the main compliments that I always get from my customers and business colleagues is that both my staff and I have a very professional telephone answering voice and always sound very professional and also friendly when answering our calls. I have always found it to be very important when dealing with our client, or clients of clients as it’s a crucial element to winning customers and building business relationships.
Even with all of the new ways to communicate these days, the telephone is still a primary means of communication in business and the way that you answer a call will form your customer’s first impression of both you and your business.
Here are a few of my top telephone answering tips to ensure that you’re presenting yourself—and your business–in a professional manner, all the time!
- Always answer a call promptly
- Answer the phone in a professional and pleasant manner, and with a smile. Be enthusiastic. People can feel it or hear it on the other end.
- When answering an office phone, welcome callers by introducing yourself and your organization. For instance, ““Good Morning/Afternoon, The Virtual Office, Samantha speaking.” If you’re answering a personal mobile phone, a simple, “Good morning, xxx speaking,” is appropriate.
- Speak slowly and clearly when answering the phone so that the caller can understand you. Keep your voice at a moderate level. No one likes to be yelled at.
- If you’re answering a phone with multiple lines, be sure to ask the caller if it’s all right for you to place him/her on hold BEFORE you do so. Provide callers who are on hold with an update every 30 to 45 seconds and offer them choices if possible. “That line is busy, would you like to continue to hold or would you like to leave a message for Mr. Smith?”
- If you are taking the call from your office never use speakerphone to answer an incoming call. This will give the caller the immediate impression that you’re not fully engaged with them.
- If you use an answering machine to catch those calls you can’t get to, make certain that you record a professional message that includes an introduction (just as if you were answering the phone). This will ensure that the caller knows he has reached the right person and avoid any confusion.
Good telephone manners go a long way. Following these few tips will ensure that you leave a positive impression with business contacts (so that they call back!).
If you feel that you would like to have your very own professional telephone answering service to represent your business then why not contact us today on 051 351286 or email us: firstname.lastname@example.org
Why not speak to us about our new 1 week free trial on our telephone answering service!