One of the main compliments that I always get from my customers and business colleagues is that both my staff and I have a very professional telephone answering voice and always sound very professional and also friendly when answering our calls. I have always found it to be very important when dealing with our client, or clients of clients as it’s a crucial element to winning customers and building business relationships.
Even with all of the new ways to communicate these days, the telephone is still a primary means of communication in business and the way that you answer a call will form your customer’s first impression of both you and your business.
Here are a few of my top telephone answering tips to ensure that you’re presenting yourself—and your business–in a professional manner, all the time!
- Always answer a call promptly
- Answer the phone in a professional and pleasant manner, and with a smile. Be enthusiastic. People can feel it or hear it on the other end.
- When answering an office phone, welcome callers by introducing yourself and your organization. For instance, ““Good Morning/Afternoon, The Virtual Office, Samantha speaking.” If you’re answering a personal mobile phone, a simple, “Good morning, xxx speaking,” is appropriate.
- Speak slowly and clearly when answering the phone so that the caller can understand you. Keep your voice at a moderate level. No one likes to be yelled at.
- If you’re answering a phone with multiple lines, be sure to ask the caller if it’s all right for you to place him/her on hold BEFORE you do so. Provide callers who are on hold with an update every 30 to 45 seconds and offer them choices if possible. “That line is busy, would you like to continue to hold or would you like to leave a message for Mr. Smith?”
- If you are taking the call from your office never use speakerphone to answer an incoming call. This will give the caller the immediate impression that you’re not fully engaged with them.
- If you use an answering machine to catch those calls you can’t get to, make certain that you record a professional message that includes an introduction (just as if you were answering the phone). This will ensure that the caller knows he has reached the right person and avoid any confusion.
Good telephone manners go a long way. Following these few tips will ensure that you leave a positive impression with business contacts (so that they call back!).
If you feel that you would like to have your very own professional telephone answering service to represent your business then why not contact us today on 051 351286 or email us: email@example.com
Why not speak to us about our new 1 week free trial on our telephone answering service!
Today business people need a smart efficient solution that will not only give their business a professional image and the tools to focus on increasing their bottom line rather than having to worry about the day to day running of an office. So the concept of virtual offices is fast becoming a worldwide phenomenon and that Holy Grail solution that businesspeople have been searching for.
For businesses and entrepreneurs setting up an office can take months, plus there’s the costs of hiring staff, finding furniture and that complicated task of trying to work out the hassle of setting up the internet, telephone and other technology. Not to mention the task and cost of training the new staff. By signing up for a Virtual Office clients can skip all this and are literally ready within minutes to focus on making their business a success.
The opportunities with the Virtual Office are what can set your business apart from the rest. Whether it’s a local business you’re running or are looking to expand your business nationally or even gain access to an international market, business people can have a local address, local phone number, local support team and a professional presence in any market!
For help to focus on making your business a success why not contact us at the Virtual Office to see how we can give you your very own professional presence that will set you apart from your competition, e-mail Samantha: firstname.lastname@example.org or contact us on 051 351286
Welcome to the latest outsourcing blog. In this week’s blog we are looking at the advantages of outsourcing. Overall we can see the advantages are, saving time and money. We will break them down using the following headings.
Advantages of Outsourcing
Focus on Core activities: In periods of growth and decline the company will have the resources available to continue to exceed your customer’s expectations of excellent service.
Cost and Efficiency savings: By outsourcing you have greater control over your spending; you will not have any costs for the service when you are not using the service.
Reduced overheads: The business is not liable for the cost of providing an office environment or the costs of training and development of the personnel to run the office.
Operational Control: A company’s marketing department may not have the staff to complete the operational targets and therefore require some projects to be outsourced.
Staffing flexibility: Outsourcing will allow businesses a lot more flexibility in that they will only pay for the times when the service is used, therefore they have the advantage of having extra staff without the need to go through the hassle of an interview process.
Continuity: If any members of staff become ill for a period of time or leave the business for any reason, outsourcing is a way of plugging the gap.
Internal development: By having your own staff working beside an outsourcing company, the company’s employee’s can develop a new skill set for future use, or can be seconded to another department to help through any particular project the company is involved with.
As we can see from the above there are many advantages to outsourcing, We at The Virtual Office are only too happy to help with your outsourcing needs.
Outsourcing for Growth
As we wrote recently, outsourcing is defined as any task, operation or process that could be performed by you or your employee’s within your business, but is contracted to a third party.
Many business owners find their business is growing or they are trying to spend more time on marketing but find the length of time to complete each task is taking up even more valuable hours on a never ending to do list! This can be very stressful, especially when everyone is looking for more of your time whether its suppliers or customers, and as a result certain aspects of your business begin to suffer, and, of course these harsh economic conditions are placing further financial constraints on businesses which mean it’s not feasible for a business owner to take on staff.
Outsourcing your administration takes off some of the pressure, giving you the freedom to spend more time working on your business rather than just in it
What tasks to outsource? Taking the decision to outsource some of your administrative tasks won’t be something you do lightly. It’s quite daunting when you find yourself having to let go of some tasks and relinquish them from your hands-on control. A manageable way to embark upon an outsourcing relationship is to start by delegating individual tasks or projects.
At the beginning each party needs to learn how to work together, how to communicate efficiently and effectively in order to get the best from each other. As you each start to see the results, you’ll get a feel for competencies and/or weaknesses and adapt accordingly. As trust grows it’s very likely you’ll feel much more comfortable handing tasks over.
The tasks to outsource are the tasks that are not profitable but take up a great deal of time such as credit control, telephone answering and other administrative tasks.
Outsourcing was once seen as a strategic tool to gain a competitive advantage over your competitors. It is now being used as a way of increasing a business’ survival during what is now seen as one of the worst period of our economic history.
Outsourcing is defined as any task, operation, job or process that could be performed by employees within your company, but contracted to an external third party.
The continuing downturn in the economy has seen the number of customers looking for goods and services dwindle, thus creating an ever increasing competitiveness amongst businesses.
As business conditions decline the same numbers of employees are no longer required, and business owners are faced with the situation that they now need to cut costs and cannot afford to keep the same staffing levels, however, there are still responsibilities that need to be carried out to keep the business moving forward.
In the above situation there is only one conclusion and that is to take the hard decision, and reduce staffing levels to ensure the business survival through this downturn but in doing so it ensures the ongoing business is now in a much better situation for when the economy turns around, and staffing levels can return to normal.
For your outsourcing requirements to ensure your business survival through this difficult time why not contact The Virtual Office, to see how we can help you to cut costs.
Next week we will be looking at outsourcing for growth.
Some people say “fake it ‘til you make it,” but I think that cliché has an unnecessary air of falseness about it. Still, if you are starting up or running a small business, making your company look bigger and more established to the outside world can have dramatic results.
Whilst we’re not suggesting you misrepresent yourself or your company, or you behave like a big, impersonal corporation. What we are saying is that image does matter, and you should cast your business in the best possible light.
Dressing up your small business sends a message of seriousness and credibility to customers, suppliers, and anyone else who interacts with your business. It also affects your own attitude; much like wearing nice clothes makes you stand a little taller. With so many cheap and easy tools available for the purpose, there’s no excuse for not making your business look like a business, even if the company is just you and a laptop. Start here:
1. If you work from home, lose the bunny slippers. If you’ve chosen to work out of your house, then create an impenetrable “work bubble.” That means a dedicated, quiet, professional, well-equipped and wired space that you, and anyone else in the house, treat no differently than an office across town. No exceptions. Get dressed up for work in the morning, even though you don’t have to. It affects your behaviour, not to mention it avoids embarrassing surprise Skype Calls!
2. Your phone sets a tone. I can’t tell you how many times someone has called me, representing a business, and I’ve heard kids or pets or TV in the background. Or I’ve called a “business” number and listened to an answering message saying “you’ve reached the Smith family and Smith Industries, Incorporated…” Get a good phone on a dedicated line, and clear, professional voice mail, and record a professional-sounding message. If it starts with “hi there!” it’s wrong.
3. Look good on paper. There is no excuse for inkjet-printed business cards or Microsoft WordArt logos. Proper cards and other printed materials are cheap and easy to get in small quantities from Printers. Hire a proper designer and printer to do your stationery for you.
4. Be the master of your domain. A good starter website is inexpensive and easy to build. It may not be the sophisticated enterprise-level site you will inevitably want or need, but a beautifully-designed company info or “brochure” site is better than cheap, shoddy looking anything else. It is probably the first point of entry for people doing business with you, and the best way to convey the image you want.
5. Don’t be a Yahoo. Few things stand out as credibility question marks more than a generic/free email account. Business people are always sceptical when they get a business email ending in yahoo.com, gmail.com, or hotmail.com. As part of your website project, set up proper mailboxes with the same domain name and don’t just use your first name, if your business is not well known. Use first name/last initial or first initial/last name. It immediately sounds more substantial.
6. Outsource to a company that can provide a professional image. Some businesses are ideally suited to be run from home, and lets face it, in this economic climate it certainly helps with cutting costs, however, there does come a time when your business will need to have an extra pair of hands to help get the work done, but what happens when your home office isn’t designed to accommodate more then you?
If you can’t move into an office or if you can’t justify the cost just yet, consider using a virtual office. These remote offices can help companies to look quite substantial to the outside world and building the most impressive image you can from the start is a key step in getting business visibility, being taken seriously, and getting people to want to do business with you.
When you’re running a business, holidays are often the last thing on your mind. ‘Who’ll run my business while I’m gone?’ you ask yourself. ‘What if I miss a big work opportunity while I’m gone? And with all the work I’ll have to do before and after, is it really worth it?’
The answer is, yes, it is worth it. When you’re working hard on your business, we often don’t realise how stressed and tired we are. Our bodies need a break and so do our minds. Going away gives you a chance to relax and because you’re somewhere new, your mind is stimulated. That’s why you come back to the office recharged.
Business owners often worry that their customers won’t get the same level of service while they’re gone, or that the staff won’t run the business to the same standard. You need to let those concerns go. If your staff have been working with you for a long time and you trust them, you can trust them. And as long as they’re looking after your customers, your customers will be happy.
Preparation is the key to a stress-free holiday.
Choose your dates carefully. Pick a time when your business is naturally quiet. Let your clients know when you’re going before hand, rather than relying on an Out of Office Reply. Don’t create a mound of work for yourself before you go. Spread out tasks so you’re not too burnt out to enjoy your holiday. And if the work is too much for you, consider outsourcing it to a service provider with the right mix of skills for you.
Most important of all, pick a trusted person to help you prepare for your holiday and look after the business while you’re gone. This could be a staff member, a family member or an outsourced partner. Brief them on what you need them to do and above all, trust that they will do it for you.
With these steps in place, you can go on holidays knowing that your business will run smoothly. And you’ll come back ready to pounce on any opportunities that arise. Enjoy your holidays! Talk to us today about booking your business holiday cover with us, email: email@example.com