Blog Archives

Why choose a Virtual Office?

Today business people need a smart efficient solution that will not only give their business a professional image and the tools to focus on increasing their bottom line rather than having to worry about the day to day running of an office. So the concept of virtual offices is fast becoming a worldwide phenomenon and that Holy Grail solution that businesspeople have been searching for.

For businesses and entrepreneurs setting up an office can take months, plus there’s the costs of hiring staff, finding furniture and that complicated task of trying to work out the hassle of setting up the internet, telephone and other technology.  Not to mention the task and cost of training the new staff. By signing up for a Virtual Office clients can skip all this and are literally ready within minutes to focus on making their business a success.

The opportunities with the Virtual Office are what can set your business apart from the rest. Whether it’s a local business you’re running or are looking to expand your business nationally or even gain access to an international market, business people can have a local address, local phone number, local support team and a professional presence in any market!

For help to focus on making your business a success why not contact us at the Virtual Office to see how we can give you your very own professional presence that will set you apart from your competition, e-mail Samantha: info@virtualoffices.ie or contact us on 051 351286

Unlocking the Secret to Great Customer Service

Do we really guarantee Customer Satisfaction?

Two years ago, I went to a trade show at the NEC in Birmingham. A friend kindly gave me her apartment to stay in, along with the use of her car.  She was gone on holidays so it suited her to do so.   Whilst at the trade show we were given some very good presentations on various aspects of business and proper customer service etiquette which was all very compelling and  inspiring stuff.

But as good as these presentations were, they didn’t show me anything different about  customer services, that I really didn’t know already.

I learned about excellent customer service from a set of car keys. And a lady called Sarah.

Minutes before I was due to fly home, I realised that I had my friend’s car keys in my handbag. I had to get on the plane – it was the last one flying to Ireland that day, I panicked I couldn’t leave my friend without the use of her car!  I raced frantically through my options and spotted an airport information booth. I ran up to it and through gasps of breath  explained to the woman behind the glass that I needed to find somewhere safe to leave my friend’s keys and still make my plane.

“Here,” she said, immediately extending her hand. “Give them to me. Here’s my name, and mobile phone number.  Call your friend and explain where the keys are.”

I was floored.

It’s the easiest and the quickest way” she replied, “all it needs is someone to take responsibility for the problem.”

That was it! All it needed was someone to take responsibility for the problem!  That’s all you need for great customer service. Not a huge presentation or a huge viral video. Just the willingness of a lady, who was Employee of the Century as far as I was concerned.  It’s a lesson that all business owners and their staff can benefit from.  When my plane arrived in Dublin, I immediately rang Inter Flora to arrange for a bouquet of flowers to be sent to my lifeline.

Believe it or not, 80% of companies think they have good service, but only 8% of their customers agree (this is according to a survey prepared by Business Management Ltd.).

When a customer comes to you, they have a problem they need you to solve. You can decide to take ownership of the next problem that lands in your lap, whether it’s from a client, a colleague, or just a frazzled,  crazy lady.

It may not revolutionize your business. But at the very least, it might inspire a grateful stranger to send you flowers.

To see if we can help you to increase your customer service level to your clients why not contact The Virtual Office on 051 351286 or email us at info@virtualoffices.ie

Effective Time Management Strategies

Do you wish that you had more hours in your day? Does your to-do list keep getting bigger instead of smaller? Is your desk covered in clutter? Are you working longer hours, yet still not getting enough done?

It’s easy to feel that time is running away on us. When that happens, we can feel stressed. We talk about our heads being fried, or about to explode. And in the end, our work and family life suffers.

Why do we find it so difficult to manage our time? A lot of the time, we take too much on. We find it hard to say no when people ask us to do something and we don’t delegate jobs to our staff and colleagues. We allow ourselves to be distracted by things happening around us. And when we have a difficult job to do, it’s easy to put it off, which makes it even harder to start.

When it comes to managing your time, attitude is everything. Better time management starts with a decision to make a change. It’s a kind of mind makeover. And it starts with a bit of tough talking, admitting to yourself that your habits are causing you to waste time and need to be changed. And that it’s time for the excuses to stop.

Next, you need to think about what changes you can make to take your business to the next level. It’ll mean leaving your comfort zone, but if you can embrace those changes, you’ll really feel the benefits. Here are some examples of a few simple changes that have worked for us.

Write it down. Write a list of all the jobs you will need to do, in the short, medium and long term. Once you have a handle on what’s ahead of you, your mind will feel clearer.

Prioritise. Go through your list and decide which tasks are most urgent and important. Set yourself a date for when it will be achieved, whether it’s today, this week, this month or even this year. And keep your eye on those goals. If anyone distracts you from them, learn to say a polite no.

Be realistic. Arrange your schedule in a way that fits your business and lifestyle. Recognise that it won’t be possible to get everything done and resist the temptation to cram your timetable. That way, if unexpected challenges crop up, you’ll have the flexibility to deal with them.

Limit Distractions. Keep concentrating on what you need to do and learn to shut out excess noise. Resist the urge to keep checking emails and Facebook and answer the phone. Handle email, social media and phone calls in batches.

Delegate. It’s tempting to think you can do things faster yourself. But a few extra minutes spent explaining a job to a member of staff will save you hours in the long run. You can give them the routine jobs, while you get on with the major tasks.

The Virtual Office can save you time. Find out how by calling 051 351286.