Daily Archives: September 22, 2011
Eventually, every leader will need to apologize for a mistake.
Admit the mistake.
Fessing up expedites the recovery process. While it’s tempting to shirk responsibility or slink away, it only makes matters worse.
Try to laugh at yourself.
If it’s appropriate, go ahead. Joking around gives others permission to do the same. After all, nobody wants leaders who take themselves
Reframe the discussion.
People will want to talk about the mistake forever. Give the blunder its due, but refocus the conversation on what matters most: moving forward.